Marchant Property Management Blog

Hi, I’m Brittany with Marchant Property Management.

Today, I’ll be going over some frequently asked questions we receive from prospective property owners—to give you a better understanding of how we operate and how to get started if you’re considering renting out your home.

What types of properties do we manage?
We manage residential properties, including single-family homes, condos, townhomes, duplexes, triplexes, and some smaller apartment complexes.
We do not manage homeowners associations or commercial properties.

How soon can you start managing my property?
We typically list properties the same day we receive a signed management agreement and the keys.

Are your team members licensed?
Yes. All owners of our company hold broker licenses, and our property managers are either licensed property managers or hold real estate licenses.

How is the security deposit handled?
We hold the security deposit in our escrow account until the lease is fulfilled and the property is inspected.
Any applicable charges are deducted, and the remaining balance is returned to the tenant.

What is needed to make my home rent-ready?
Typically, you’ll need to patch any holes, touch up paint, and ensure the home is professionally cleaned, including carpets.
The yard should also be maintained and move-in ready.

We require a $1,500 upfront fund to cover any necessary work if these items are not already completed. Any unused funds are returned to the owner.

Will tenants have access to my information?
No. We do not share owner information with tenants and handle all communication and coordination on your behalf.

Can you manage my property if there’s already a tenant in place?
Yes, provided our terms and conditions are met. We can take over mid-lease or once the current lease ends.
If a tenant is behind on rent, we take the necessary steps to collect payment or proceed with eviction if needed.

Can I use my own vendors?
Yes. We’re happy to work with your vendors as long as they meet our licensing, insurance, and service standards.

Do I have to allow pets?
That decision is entirely up to you. However, not allowing pets can significantly reduce your pool of applicants and increase vacancy time.

If pets are allowed, we offer protection of up to $2,000 in pet damage beyond the security deposit at no cost to you, along with a third-party pet screening process.

Who is responsible for utilities and maintenance?
Tenants are responsible for utilities and yard maintenance unless otherwise specified or covered by an HOA.
If the property is vacant, the owner is responsible for utilities.

We also handle services like gutter cleaning through licensed professionals to avoid liability risks.

Who changes air filters?
Tenants are responsible, and we provide a program that delivers filters to their door every 90 days.

Do I need special insurance?
Yes. Once your home becomes a rental, you’ll need a landlord policy instead of a standard homeowner’s policy.
You should also consult your provider if the property will be vacant for an extended period.

Should I rent my home furnished?
Generally, we recommend against it. Furnished rentals tend to attract short-term tenants, and demand is typically lower.

What happens if a tenant violates the lease?
We issue a lease violation notice outlining what needs to be corrected.
If the issue isn’t resolved, we’ll work with you on next steps, including possible lease termination or eviction.

How do I get started?
You can get started right away by visiting our website at www.marchantpm.com
, selecting a pricing plan, and completing the sign-up process.

One of our Business Development Managers will then reach out to guide you through the next steps.


Thank you for watching. If you have any additional questions, please contact us at support@marchantpm.com, and our team will be happy to assist you. We look forward to working with you.