Hi everyone! My name is Anna Billig, and I am the Business Development Manager at Marchant Property Management. Today, we are tackling a question I hear quite frequently from property owners: Can I be involved in decisions while you manage my property?
Our ultimate goal is to create a management experience that allows owners to be hands-off while still staying fully informed about what is happening with their investment. This question often comes up during the onboarding process, so let's break down where we take the lead and where we collaborate with you.
1. TENANTPLACEMENT(HANDS-OFFFORFAIRHOUSING)
One primary area where owners are not directly involved in the decision-making process is tenant placement.
To ensure we are always strictly complying with federal Fair Housing laws, owners do not make the final decision on tenant approvals. Instead, every single applicant is evaluated using the exact same qualification standards outlined on our website. These guidelines are applied consistently to all applicants without exception, helping us protect both you and our company while maintaining fair housing guidelines.
2. MAINTENANCEDECISIONS(THE$500THRESHOLD)
Another area where we make day-to-day decisions on your behalf is property maintenance. To keep operations moving smoothly, we use a maintenance approval threshold of $500.
- Repairs Under $500: If a repair estimate comes in under $500,your property manager is authorized to move forward immediately without needing to wait for your approval. In these situations, you are trusting us to find the best vendor, secure a competitive price, and complete the repair efficiently to keep the tenant happy.
- Repairs Over $500: If a repair exceeds that $500 limit, your property manager will contact you directly discuss the issue, review the estimated costs, and obtain your explicit approval before moving forward with any work.
At the end of the day, our goal is to give property owners total peace of mind. We want you to feel completely comfortable stepping away from the grueling day-to-day decisions of landlording while still remaining informed and aware of what is going on with your asset.
We handle the messy details so you can focus on the financial benefits of property ownership—without the day-to-day burden of property management.
