We allow all tenants to enroll in our Master Insurance Policy so that we can make sure that the owner, tenant, and property are protected during their tenancy. The Master Policy provides a win-win for owners and tenants by providing liability and contents coverage. Some of the highlights of the program are listed below.
Renters changing filters has always been a problem for landlords, and HVAC continues to be the largest annual line item expense for even the most seasoned property managers. We have figured out a smart solution that solves all of these problems while saving residents money. We have partnered with Second Nature, the #1 air filter subscription company in the world, to structure a solution uniquely designed to dramatically increase rental resident compliance.
Citizens Home Solutions is a Texas based business that was designed to help eliminate the stress and pain of moving from home to the next. Our mission is to help our clients make the best decision for them when choosing certain providers. We always have your best interest at heart. Whether you are leasing, renting or buying we are able to assist you with connecting utilities, cable, internet, satellite, security, pest control, lawn maintenance and much more. We are a 100% free service to you and you can call us as many times as you like. How is it free? The providers and vendors pay us a small referral fee for taking care of you. We have partnerships with all the main utility providers and we do extensive screening on other trades and vendors to insure you will get the best treatment, service and work every time.
All your leasing activities in one place
Automated leasing frees you to grow your business
Never lose a quality lead to a competitor
HOW IT WORKS
Use our email address and phone number in your listings.
We will usher all your leads to get pre-qualified and scheduled for a viewing, 24/7/365.
Set your screening criteria and when your rental is available for viewings.
We will score your leads based on your criteria and let only qualified leads have access to your calendar or get a lockbox code.
We schedule showings and self-access viewings for you.
You can show the rental yourself, assign the showing to someone else, use electronic lockboxes, combo lockboxes, or key checkout.
We collect feedback and provide your rental application.
Your leads can provide a 1-5 rating and comments on the rental. We put the feedback in an owner report that we can automatically send to your owners.
Property Meld is a maintenance coordination software that eliminates the maintenance “Fog of War”. Instead of dispatching work and hoping the job is done, Property Meld will automatically tell you the scheduled date/time as well as completion. Property Meld offers best-in-class communication tools. Phone calls and emails are the death of the time clock. Utilize our communication tools to reach residents, technicians, vendors, and owners in their preferred method contact. This includes email, texting, and in-app notifications. Best part is, we’ll document all conversation regardless to the ticket of the medium. Property Meld also offers instant follow up. Our system automatically prompts vendors and technicians for completion. This means your residents are immediately notified of the work being done as well as prompted for satisfaction.
You know what this really means? Improved retention of tenants due to a higher level of maintenance. Property Meld was designed to make the experience of maintenance pleasant while delivering excellent customer service. 46% of residents listed maintenance as a reason they renewed their lease and 36% of residents list maintenance as a reason they left.
Property Meld provides a truly distinctive advantage and greatly improves the overall maintenance experience which leads to more satisfied tenants.
PetScreening is a simple way to screen all pets and animals and a way to manage all pet information in one place. Through PetScreening, pet profiles are created in a snap and provides all applicable information including training, behavioral and vaccinations. PetScreening offers hand-checked profiles with risk insights. Our team of Reviewers check every profile that claims assistance animal status in order to prevent fraud. Every pet profile has a FIDO score assigned to give you insight. Check out the video that further explains the benefits of PetScreening.
Our calls are answered by a live person 14 hours a day, 365 days a year. We answer leasing calls 98 hours a week, which is nearly two and a half times that of most property management companies.
Chat is a fast, easy, and stylish way to communicate with our customers and visitors to provide the help and answers that they need in a timely manner. This results in a more efficient team, less distraction and all the tools they need to provide exceptional customer support!
We use Docusign to sign all of our leases electronically, which provides a quick and easy solution to sealing the deal. By using Docusign, the process is so simple and so quick that it eliminates the possibility of prospects continuing to shop around for properties while waiting on a lease agreement or lease renewal.
We utilize social media to promote our company, and to promote all of our rental listings which allows us to rent our properties faster than the competition. We promote our listings on Facebook, Twitter, Instagram, Google, YouTube, and Linked In.
We offer professional photography to show off the best qualities of our properties. We also offer custom video tours of our properties that allow prospects to do a virtual walk through of the property. We also optimize our video tours to ensure maximum exposure and effectiveness. Professional photography and video tours make our properties stand out above our competition, which results in faster leasing times.