HVAC filters will be delivered to your home approximately every 90 days under the Filter Subscription Program. Tenant shall properly install the filter that is provided within two (2) days of receipt. Tenant hereby acknowledges that the filters will be dated and subject to inspection by Landlord upon reasonable notice to verify replacement has been timely made. If at any time Tenant is unable to properly or timely install a filter, Tenant shall immediately notify the Manager in writing. Tenant’s failure to properly and timely replace the filters is a material breach of this agreement and Manager shall be entitled to exercise all rights and remedies it has against Tenant and Tenant shall be liable to Landlord for all damages to the property or HVAC system caused by Tenant’s neglect or misuse.
The Resident Benefits Package waives your obligation to the Renters Insurance requirement in your Lease Agreement through enrollment in our Master Policy. The tenant should consult an insurance professional to evaluate and determine personal insurance needs. Coverage limits are as follows:
You can call in and speak to a live person or submit a maintenance request online at any time 365 days a year, 24 hours a day
Pay free online via automatic withdrawal or one-time payment with a bank account or credit card. Pay at 100’s of payment centers near you, including WalMart.
Access all your leasing documents, account balances, payment history, insurance data, pay rent and more at any time.
If you decide to purchase a home after renting with us, we will assist you in search and negotiation of terms on your new home with professional Buyers Agent representation through our Realtor partner(s).
Marchant Property Management works with Citizen Home Solutions (CHS) to assist Residents in activating utilities, internet, cable and alarm services with one simple phone call rather than individualized requests to specific companies. Check out their welcome video: https://www.youtube.com/watch?v=3Rs5eLm4YKY. Once you have signed your lease, they will reach out to you directly, or you can contact them at (877) 528-3824
New Residents will be able to complete a supplemental move-in report within 2 days of lease start using a provided service/inspection app. While Marchant Property Management performs detailed move-in inspections with photos and video prior to Resident occupancies, this unique feature affords Residents the opportunity to provide additional documentation.
Marchant Property Management has partnered with Pinata, a platform that rewards you for paying your rent! You’ll also receive rewards just for signing up, including a $25 restaurant card, $30 local gift card and access to over 300,000 deals on local and national brands. This experience is completely free for you to use! For more info, check out this video: https://drive.google.com/file/d/1g_ITG50RfUzqa8rcH6Q_OgypcBLrMHKm/view. Landlord provides credit reporting to cast positive payment history through a third-party service. Landlords are not responsible for any misrepresentation, erroneous reporting, and/or lack of reporting by the third-party service. Tenant understands that any disputes will be handled directly between Tenant and the third-party service.
Can I opt-out of the Resident Benefits Package?
No. Marchant Property Management is providing the Resident Benefits Package to all tenants. The included insurance coverage is under Marchant Property Management as a Master Policy and applied to each home under management. Tenants receive the benefits of the coverage without applications, credit checks, or billing.
What if I have my own Renters Insurance coverage?
The Resident Benefits Package will apply to all homes and tenants under the Marchant Property Management Policy. However, tenants do have the option to opt out of the Marchant Property Management Master Policy by providing the required insurance coverage and listing Marchant Property Management as an interested party. You may always carry any additional insurance coverage of your choosing.